Troubleshooting

#Nothing shows on my store

1. Is the app embed on? The Home page shows XB Wishlist Script: Active or Inactive. If it's inactive, click Activate, switch on XB Wishlist Scripts in the theme editor and click Save. See Install.
2. Is it on for the right theme? The embed is a setting of each theme. If you published a new theme, or duplicated one, turn the embed on there too.
3. Are you looking at a cached page? Open the store in a private window.

#The heart isn't on product cards

• Check that Collection Wishlist Button is enabled in Features.
• Some themes build product cards in a way XB Wishlist can't detect. The collection button editor shows a banner when your theme is one of them. Email us and we'll add support for it, usually within a business day. If you're comfortable with theme code, you can also place it yourself.
• Cards that load later, such as infinite scroll, filters or "load more", are picked up automatically. If they aren't on your theme, tell us which page.

#The product page button is in the wrong place

Change Place near and Position in the product page editor. If no combination is right for your theme, add the XB Wishlist Button app block and drag it where you want it. The automatic button then steps aside.

#The button shows twice

That usually means the button was placed twice, for example an app block and a tag in the theme code, or two copies of the block. Remove one. The automatic product page button already steps aside when the app block or the tag is present.

#The header icon is missing

• Check that Wishlist Header is enabled in Features.
• Automatic placement works on supported themes only. The setup wizard tells you whether yours is supported.
• The quickest fix on any theme: add a menu item that links to #xb-wishlist. See Header icon.

#A shopper's wishlist disappeared

• Were they a guest? Guest wishlists live in one browser. They don't show on another device and are lost if browser data is cleared. If they log in, items saved as a guest move to their account. See Guest wishlist.
• Is the product still available? Products that were deleted or unpublished no longer show.
• Look them up on the Customers page to see exactly what's saved.

#Emails aren't arriving

1. Check Email Logs. A Failed row shows the reason.
2. No row at all? Check that the event is enabled, and that its conditions were met. For example, a back-in-stock email needs stock to go from below your Minimum stock to at least that number.
3. Is the customer signed in, with an email on their Shopify customer record? Guests can't be emailed.
4. With Custom SMTP, send a test from Edit Template. Gmail needs an app password.
5. Still nothing in the inbox? Check the spam folder, and ask your email provider whether it blocked the message.

#Analytics show zero

• Wishlist Analytics must be enabled in Features.
• Numbers update every hour.
• Checkout Completed and Revenue only count products added to the cart from a wishlist.

#The wishlist page is empty or shows code

If a page shows [xb-wishlist-page][/xb-wishlist-page] as text, the app embed is off on that theme. Turn it on. If the page is blank, open the wishlist page editor and save again, so XB Wishlist re-attaches the wishlist to the page.

#Still stuck?

Email [email protected] with:

• your store's .myshopify.com address,
• the page where it happens (a link),
• your storefront password, if your store has one.

We'll look at it on your store directly.